Customer Service
Ordering Online
Submit your order securely to us via this web site. Visit us again after you have placed your order to easily track your shipment and view order history. You can even choose to pick up your order in the store – at no additional cost!
back to topOrdering By Phone
Call us at (406) 243-1234 or toll-free at (888) 333-1995. Our friendly staff will assist you in placing your order over the phone.
back to topShipping Policies
The Bookstore at The University of Montana is proud to offer you the most competitive shipping rates. All of our shipments are professionally packed to ensure the safety of your items in route.
Our goal is to have your order shipped within 1 business day from the time the order was placed. That said, however, your order will typically ship within 12 hours after the time that it is printed by our staff. From that point, delivery time will depend on the shipping option you select.
back to topReturn
Defective and damaged products are not one of our products categories, but if we sell or deliver one, let us know immediately. Return items for any reason. All returns should include the original receipt and preferrably any sales tags should be attached to the item. A note explaining the reason for the return is always appreciated.
- We pay return postage on all damaged and defective items or items that were incorrectly shipped and not what your ordered.
- You pay return postage on exchanges or substitutions. Returns for these reasons must be in new condition.
Packing list and receipt must be included with each return. Returns missing this information can not be credited.
Return Policy Instructions
Include the packing slip and receipt (receipt can be reprinted on the order history page) with your return. Repackage your item(s) in the original packaging or in an appropriate cardboard box. Using packing material (e.g. Styrofoam peanuts, bubble wrap, etc) around your item(s), pack and tape your package securely. Select a carrier that offers you the option to insure and track your package. UPS, FedEx, and USPS all offer this option. Insuring and tracking your package protects you as the shipper and helps ensure your shipment goes to the correct destination in the same condition it was as when you sent it. Write down your tracking number and keep it until The Bookstore at The University of Montana has refunded your money. Ship your return to the following address:
Attn: Returns Department
The Bookstore at The University of Montana
5 Campus Drive
Missoula, Mt 59801
Arrange for a carrier to pick up your package or drop it off with the carrier. Shipping is the responsibility of the customer and is not refundable, unless due to our error. No credit is given for lost or damaged packages in route to The Bookstore at The University of Montana. Please insure and track your package. Returns to The Bookstore at The University of Montana will be refunded to the original credit card or account used for payment unless a different payment option was selected. A refund will be posted to your credit card or account once your return is received and processed. Processing times for returns vary, and may take up to 30 days from the day the return is received for a credit to be transmitted to your credit card or account. It normally takes 2-10 business days for financial institutions to process the transmitted credit request.
back to topContact Support
Contact us anytime with questions or concerns via email at: contact@montanabookstore.com. You can also contact our customer service department at: (406) 243-1234 or (888) 333-1995
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